Privacy Policy

1. Who we are

Keepsake Colour is a Canadian custom colouring-book business based in Ontario. In this policy, “Keepsake Colour,” “we,” “us,” and “our” refer to the person operating Keepsake Colour and the services available through keepsakecolour.ca.

The owner of Keepsake Colour is responsible for privacy questions and requests. You can contact us at hello@keepsakecolour.ca.

2. Information we collect

Information you provide

• Your name, email address, optional phone number, and customer messages.
• Recipient or child names used to personalize samples and book covers.
• Photos, backup photos, filenames, completed sample pages, proof feedback, and approval decisions.
• Colouring-style, cover, package, and other book preferences.
• Canadian shipping information, including recipient name and mailing address.
• Order, sample, message, and shipment reference numbers, status details, and tracking numbers.

Technical information

Our website and hosting providers may process basic technical and security information such as IP address, browser type, request time, and server logs. This helps operate, secure, and troubleshoot the website. We do not currently use behavioural advertising cookies or third-party advertising analytics.

3. How we use information

We use personal information only for purposes connected to the service you request, including to:

• receive and review sample, book, and customer-service requests;
• create AI-assisted colouring-page samples and book pages;
• prepare covers, proofs, books, and revisions;
• send confirmations, proof links, status updates, replies, and shipping notifications;
• confirm pricing, arrange payment, produce orders, and deliver completed books;
• protect the website, prevent misuse, troubleshoot problems, and meet legal obligations; and
• maintain necessary business, transaction, and customer-service records.

4. Photos, children, and permission

The service is intended for adults. A photo may show a child, but the person submitting it must be at least 18 years old and must have the authority or permission needed to provide the photo and request its use.

We do not knowingly ask children to submit information directly. If you believe a child submitted information without appropriate adult involvement, contact us so we can review and delete it.

5. AI-assisted image processing

Keepsake Colour uses a combination of human review and AI-assisted image tools to transform customer photos into colouring pages. Creating a sample or book may require a photo to be processed by a third-party AI or image-processing provider.

Photos are submitted to these tools only for the requested sample, revision, or book-production work. We do not use customer photos for unrelated advertising, and we do not sell them. Third-party providers process information under their own service terms, privacy practices, and legal obligations.

6. When information is shared

We may share or allow access to information only as reasonably necessary with service providers that support:

• website hosting, private file storage, database, and security functions;
• transactional email delivery;
• AI-assisted image transformation and production;
• printing, binding, packaging, shipping, and delivery; and
• payment processing if paid checkout is introduced.

We may also disclose information when required by law, to respond to a lawful request, or to protect customers, Keepsake Colour, or the public from fraud, abuse, or harm. We do not sell or rent personal information.

7. Where information may be processed

Some hosting, storage, email, and AI service providers may process information in Canada, the United States, or another jurisdiction. Information processed outside Canada may be subject to the laws of that jurisdiction and lawful access by its authorities.

8. How long we keep information

Our normal retention process is:

• Completed-order source files: uploaded photos, backup photos, generated proofs, and editable working images are normally deleted within 60 days after delivery.
• Final print-ready books: one flattened print-ready copy of a completed book may be retained for 12 months after delivery. It does not include the original photos, unused backups, or editable working files.
• Samples that do not become orders: uploaded photos and proofs are normally deleted within 60 days after the last activity on the sample request.
• Abandoned book drafts: photos uploaded to an unfinished book request are normally deleted within 60 days after the last upload or activity.
• Messages and business records: contact, transaction, shipping, and customer-service records may be kept longer when reasonably needed for support, accounting, tax, fraud prevention, disputes, or legal obligations.

You may ask us to delete your photos or retained print-ready book sooner. If production or delivery is still underway, deleting required information may mean we cannot complete the request. Residual copies may remain temporarily in protected backups until those backups expire.

See our Photo Retention and Deletion Policy for the complete schedule, abandoned drafts, early deletion requests, backups, limited exceptions, and what happens after files are deleted.

9. How we protect information

We use safeguards appropriate to the nature of the information, including private owner-only inboxes, restricted access to uploaded files, private proof links, secure web connections, and limited access to customer information. Only people and providers who need information for the requested work should access it.

No online service can guarantee absolute security. If a privacy incident creates a real risk of significant harm, we will investigate and provide notices or reports as required by applicable law.

10. Your choices and privacy rights

You may contact us to:

• ask what personal information we hold about you;
• request access to or correction of your information;
• withdraw consent where applicable;
• request deletion of photos or other information; or
• ask a question or raise a concern about our privacy practices.

We may need to verify your identity and confirm that you are authorized to make the request. Some information may need to be retained when required by law or reasonably necessary for an active transaction, dispute, security matter, or business record.

11. Changes to this policy

We may update this policy as the business, website, or service providers change. The current version will be posted on this page with a revised effective date. Material changes affecting information already collected will be handled as required by applicable law.

12. Contact us