Terms of Service

1. Agreement to these terms

These Terms of Service apply when you use keepsakecolour.ca, request a free sample, submit a full-book order request, review or approve a sample, or purchase a custom book from Keepsake Colour. By using the service, you agree to these terms and our Privacy Policy.

You must be at least 18 years old and legally able to enter into an agreement. If you submit information or photos for another person, including a child, you confirm that you have the authority and permission needed to do so.

2. Our service

Keepsake Colour creates custom colouring pages and books from customer-supplied photos. The process may include a free sample, customer feedback, an approved sample, package and cover selection, photo review, payment, production, and delivery.

We may decline or cancel a request before production if we cannot reasonably complete it, if required information is missing, or if the content conflicts with these terms. If payment has already been made and we cancel before production, we will refund the applicable amount.

3. Photos and customer content

You retain ownership of the original photos and other content you submit. You confirm that you own them or have all permissions needed for Keepsake Colour to use them for your requested sample or book.

You give Keepsake Colour a limited permission to store, process, edit, transform, reproduce, print, and share your submitted content with necessary service providers solely to prepare, support, produce, and deliver your requested sample or order.

Do not submit content that is unlawful, abusive, exploitative, invasive of another person’s privacy, or that infringes another person’s intellectual-property rights. We may refuse or remove content that we reasonably believe is unsuitable or unlawful.

4. AI-assisted artwork

Our colouring pages are artistic interpretations created with AI-assisted tools and human review. They are not exact reproductions of the original photos. Results can vary, even when photos use the same style.

Details such as faces, hands, backgrounds, text, logos, jewellery, tattoos, scars, birthmarks, clothing patterns, or small objects may be simplified, changed, or omitted. Some photos may not be suitable for conversion. We may use an optional backup photo when a main photo cannot produce a suitable result.

5. Free samples and approval

A free sample is intended to demonstrate the general colouring style and give you an opportunity to approve it or request one reasonable revision round. Please combine all requested adjustments into that revision. The revision must use the same source photo, subject, and style; changing these is not included. Additional revision requests may be declined or quoted separately. Complimentary samples are intended for prospective customers considering a full-book purchase. Only one free sample request may be open at a time for each email address. Keepsake Colour may limit complimentary samples to one per customer or household and may decline repeated or abusive requests at its discretion.

If you proceed after approving a sample, that sample becomes a page in the book and helps establish the style direction. The approved sample is the approval stage; Keepsake Colour does not provide a separate proof of the completed full book unless we agree otherwise in writing.

Our Photo Conversion and Revision Expectations explain photo suitability, artistic variation, backup images, revisions, and approval in more detail.

6. Main photos and backup photos

You are responsible for supplying the required number of clear main photos for the package you select. Optional backup photos are available in case a main photo cannot be converted successfully. Backup photos do not add pages to the book and may not be used.

We may contact you if photos are missing, duplicated, corrupted, unclear, or unsuitable. This may delay production until suitable replacements are received.

7. Full-book checkout and payment

Free samples do not require payment. Full-book orders are confirmed after payment succeeds through secure Stripe checkout.

At checkout, you will select an available shipping option and see the complete amount payable—including the book price, applicable taxes, and shipping—before submitting your full-book order. Payment will be collected as the final step of that checkout. Your order is confirmed when payment succeeds, and production will not begin before payment unless we agree otherwise in writing.

Prices displayed on the website may be corrected before payment if there is an obvious error. No additional mandatory charge will be added after you approve the total and pay, unless you later request and agree to a change. Payment may be processed by a third-party provider under that provider’s own terms and privacy practices.

8. Changes, cancellations, and refunds

You may stop or change your selections before payment. Because each full book is personalized, a paid order is final sale and cannot be cancelled, returned, exchanged, or refunded for a change of mind. Contact us immediately if you notice an error after paying; a correction may be possible before production begins but is not guaranteed.

If a book is damaged, defective, materially incorrect compared with the confirmed order, or not delivered, contact us promptly with the order reference and supporting information. We will review the issue and provide an appropriate remedy, which may be a correction, reprint, replacement, partial refund, or full refund depending on the circumstances.

Our Cancellation and Refund Policy provides the complete conditions and claim process.

Nothing in these terms limits any non-waivable rights or remedies you have under applicable consumer-protection law.

9. Production and shipping

Production and delivery times are estimates unless expressly confirmed otherwise. Timing may be affected by the number or quality of submitted photos, requested changes, printing availability, carrier delays, weather, or other circumstances outside our reasonable control. Our Shipping and Delivery Policy provides more detail.

You are responsible for providing a complete and accurate delivery address. We will provide a tracking number when available and will make reasonable efforts to assist with delivery issues, but shipping carriers control transit and delivery after a package is handed over.

10. Intellectual property

You retain your rights in the original content you submit. Keepsake Colour retains its rights in the website, branding, layouts, templates, processes, and original business materials.

After full payment, you may use the finished sample and book pages for personal, non-commercial purposes. Selling, licensing, reproducing for resale, or using the finished artwork commercially requires our prior written permission, unless applicable law provides otherwise.

11. Website availability and errors

We try to keep the website accurate and available, but we cannot guarantee uninterrupted access or that every error will be corrected immediately. We may update, suspend, or discontinue parts of the service when reasonably necessary.

12. Liability

To the extent permitted by law, Keepsake Colour is not responsible for indirect, incidental, or consequential losses arising from use of the website or service. For a claim connected with a paid order, our total liability will not exceed the amount paid for that order, except where applicable law does not allow that limitation.

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded or limited.

13. Privacy

Our Privacy Policy explains how we collect, use, and protect personal information. Our Photo Retention and Deletion Policy explains how long customer photos and related image files are kept and when they are deleted. Both form part of these terms.

14. Changes to these terms

We may update these terms as the service changes. The current version will appear on this page with its effective date. The terms in effect when an order is confirmed will generally apply to that order unless a change is required by law or you agree to it.

15. Governing law and contact

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, without limiting any mandatory consumer rights that apply to you.